Safe Shopping Guarantee

Is it safe to use my credit card on your website?

Yes, shopping on this website is very safe. Every credit card purchase on this web site is covered by our Safe Shopping Guarantee. See Guarantee details below.

Why is this website so safe to shop on?

Safe Technology: Our secure socket layer computer software (SSL) is the industry standard and among the best computer software available today for secure internet transactions. The computer software that we use encrypts your credit card number so that it cannot be read as the information travels over the Internet.

We have been approved by GoDaddy.com as an SSL Secure and Authentic site. GoDaddy.com is one of the Industry Leaders in providing technology that protects your information. We accept all Major Credit Cards on this site – and, to be able to do this we had to pass very stringent security tests to ensure to the Major Credit Card Providers (Visa, Mastercard, American Express, and Discover) that your information would be safe and secure on our website.

If you are still not comfortable ordering via the Internet, please call us to place your order with one of our Customer Service Representatives.

Safe Shopping Guarantee Details:

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made on our website while using the secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Ordering Questions

Payment Methods

We accept the following forms of payment methods - remember that your order is always completely secure on this website, or if you would like to give us a call to place your order please do so.

Credit Cards We Accept:

• Visa
• MasterCard
• American Express
• Discover
• PayPal

We are sorry, but we are unable to accept or process COD shipments. We will accept money orders and cashiers checks. Please make money orders and cashiers checks payable to:

Hitchfinder Stores
3301 West Burnsville Parkway
Burnsville, MN 55337

Sales Receipts & Invoices

We include a sales receipt in all of the packages that we ship from our Minnesota warehouse. At times, to get your product to you even faster - we will have your package sent to you directly from the manufacturer's warehouse. In this case there will not be a sales receipt / invoice in the package that you will receive. If this happens, please do not hesitate to contact us to get a copy of your invoice. And, always remember that you will receive an email receipt when you place your order with us with all of the details of your order. This is an official receipt for your records.

Shipping Information

We use UPS for most of our shipments. We want you to get your products as fast as possible and in excellent condition. That is why we normally use UPS - the leader in the package delivery business to get you your order as soon as possible. 98% of our orders get to our customers within 4 - 5 business days. Remember, none of the major package delivery carriers (UPS included) deliver on the weekends.

Depending on the size of your package and its destination, we may at our discretion ship your order via another carrier.

We do have a few restrictions on our shipping. We cannot ship to Puerto Rico, P.O. Boxes or to APO/FPO addresses. We can ship to Hawaii - 2nd Day UPS Air. We currently do not ship to Mexico, Canada or anywhere outside North America. We reserve the right to add shipping expense onto orders that are special case orders - this is very rare, but we needed to state it here and we would advise you of these charges at the time of your order. If you have any questions about our shipping policies - please do not hesitate to call us.

Special free freight offers are available and are valid on most orders. Some oversized items and truck shipments may have additional charges applied. Again, we will advise you at the time of your order of any exceptions.

All truck freight shipments must be shipped to a commercial business address. Truck shipments to residential addresses will have additional service charges applied. Additionally, we do not ship oversized products outside of the 48 contiguous United States.

Refused shipments that we have not been notified of in advance will be charged for outbound and return freight charges and may require additional handling charges of up to 15%.

Why do we ask for your phone number?

So we can follow up with you if there are any questions or concerns about your order.

We will not use this for any marketing purposes and we will not share this info with anyone else.

State Sales and Use Tax Information

The sales tax listed on the checkout page is only an estimate. Your final charges will contain your actual sales tax including state and local taxes.

We collect and remit sales tax for all sales shipped to the following states; AK, AR, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

We CANNOT process tax exempt orders on this web site. Our sister site www.RigidHitch.com can process tax exempt orders. Please create a new account on the Rigid Hitch site before placing an order, so we can set up your tax exempt status.