Shipping Information
Free Ground Shipping on Eligible Orders!
This offer applies to orders shipped within the U.S. to the 48 contiguous states. This offer cannot be combined with any other promotional offer unless otherwise specified and is subject to change without notice. This offer applies to select products that are in stock and shipped from our Burnsville, MN warehouse. Products that do not qualify for free shipping are clearly identified on this website and shipping charges apply to those items. Additionally, we do not ship oversized products outside of the 48 contiguous United States. This offer does not apply to special order items or items which might be shipped directly from the manufacturer. Return shipping costs will be at the customer's expense. If you return a product that qualified for free shipping, the outbound shipping costs will be deducted from your return refund.
Will Call Order Pickup
Orders placed with a shipping address within 50 miles of our warehouse in Burnsville, MN will be eligible for Will Call Order Pickup. Orders are available for pickup 1 hour after the order has been placed. Our warehouse and order pickup is located at our parent company, Rigid Hitch, at 3301 West Burnsville Parkway, Burnsville, MN 55337. Follow the signs near the building for Will Call where your order will be ready.
Same Day Shipping
All in-stock items are eligible for same day shipping if the order is placed before 2:30pm CST.
Shipping Details
We use FedEx for most of our shipments. We want you to get your products as fast as possible and in excellent condition. 98% of our orders get to our customers within 4 - 5 business days. If you need to change your shipping address after your order has shipped there is a $25 per package fee.
Depending on the size of your package and its destination, we may at our discretion ship your order via another carrier.
We do have a few restrictions on our shipping. We cannot ship to Puerto Rico, P.O. Boxes or to APO/FPO addresses. We currently do not ship to Mexico, Canada or anywhere outside North America. We reserve the right to add shipping expense onto orders that are special case orders - this is very rare, but we needed to state it here and we would advise you of these charges at the time of your order. If you have any questions about our shipping policies - please do not hesitate to call us.
Special free freight offers are available and are valid on most orders. Some oversized items and truck shipments may have additional charges applied. Again, we will advise you at the time of your order of any exceptions.
All truck freight shipments must be shipped to a commercial business address. Truck shipments to residential addresses will have additional service charges applied. Additionally, we do not ship oversized products outside of the 48 contiguous United States.
Refused shipments that we have not been notified of in advance will be charged for outbound and return freight charges and may require additional handling charges of up to 15%.
For additional information about our shipping providers please see the links below.
Factory Shipped Products
All factory shipped products are clearly marked so there is no confusion for you. We partner with manufacturers on some of our larger and heavier parts so we can reduce the cost to you and remove the middleman in the delivery of your items! However, this means that the manufacturer is in charge of the shipping information and we cannot guarantee arrival times. We are happy to get in touch with the manufacturer on your behalf if you would like more information on your order. If you have any questions or concerns please reach out to our Customer Service team at [email protected] or at 877-509-0719.
Transit Time:
We want you to understand completely the shipping/transit time it takes for you to actually get your package. This can be a bit confusing, most people assume that if we ship their package on Monday - that Monday counts as one of the shipping days, this is not true.
Transit time to you is computed as follows: If we pack up and ship your order on Monday (for example), the actual transit time starts on Tuesday. For example: If you are 3 days from Burnsville, Minnesota and we pack and ship you your order on Monday - you will receive your package on Thursday (not on Wednesday).
- FedEx Ground: 3 - 5 Business Days
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2nd Day: 2 Business Days
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Express Saver: 3 day air
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FedEx Economy (small packages): 3 - 5 Business Days
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Home Delivery (residential): 3 - 5 Business Days
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Priority Overnight: Next Day Air
Note: Saturday & Sunday deliveries are not available.
